We're Here to Help You Enjoy Your Games!
Welcome to the Board & Dice Customer Support page. If you have questions, need help with your order, or require replacement parts, you’re in the right place. Our goal is to provide fast, friendly, and effective support so you can get back to enjoying your favorite board games.
How Can We Assist You?
1. Submit a Support Ticket
Having an issue with your order or game? Please submit a support ticket with detailed information about your problem. Include your order number and shipping address if you need replacements.
2. Frequently Asked Questions - FAQ
Before contacting us, check our FAQ page where you’ll find answers to common questions about orders, shipping, replacements, and gameplay.
3. Contact Us Directly
Need personalized assistance? Email our support team directly at contact@boardanddice.com or visit our Contact page for more ways to get in touch.
Replacement Parts Policy
We replace missing or damaged parts free of charge — no need to return the whole game.
Boxes and inserts are not replaced unless you have a Deluxe edition.
Shipping times vary by region (see below).
You will receive a confirmation email when your replacement parts are shipped.
Estimated Delivery Times:
Europe: 1–3 weeks
North America: 2–12 weeks
South America, Africa, Asia: 3–15 weeks
Australia & Oceania: 4–17 weeks
Order and Shipping Information
Track your order status via your account dashboard.
Shipping costs, times, and policies are detailed on our Shipping Information page.
Additional Resources
Refund and Returns Policy — Information on refunds and returns.
Shipping, Costs & Delivery — Details about shipping options and delivery times.
Terms and Conditions — Store policies and customer rights.
Still Need Help?
If you can’t find what you’re looking for, please don’t hesitate to contact us. We’re committed to resolving your issues as quickly as possible.