Limited editions, Kickstarter exclusives, and convention promos are often produced in small batches and may not be restocked. Once they’re gone, they’re usually gone — although we occasionally offer leftover copies at select events or giveaways.
If you want to make sure you don’t miss out on future releases, we recommend placing a pre-order when available — this guarantees your copy before it sells out.

Yes! We offer preorders for selected upcoming titles. When you preorder, your copy is guaranteed and will ship as soon as the product is released.
Make sure to check the estimated shipping window on the product page.
To see what’s available right now, visit our dedicated Pre-order section.

Most of our games include downloadable rulebooks, player aids, and bonus materials — these can be found on each product’s page or in our central Downloads section.
If you’re looking for full Print & Play games, visit our dedicated Print & Play section.

We don’t sell parts separately, but if you’re missing components from a game published by Board & Dice, we’ll send free replacements. Just fill out a support ticket and include your shipping info.

Yes — many of our games have expansions or promotional items that enhance gameplay. If an expansion is available, you’ll find it listed directly on the main game’s product page or in the Ekspansions section.

We ship to the majority of countries worldwide. However, we currently do not offer shipping to the following countries and regions:

• Antarctica

• Argentina, Bolivia, Brazil, Colombia, Ecuador, French Guiana, French Polynesia, Guyana, Peru, Venezuela

• Libya, Syria, Russia, Taiwan, Philippines, Reunion

Update for Australia and New Zealand customers:
We’ve launched Global Express, a limited shipping option available for Australia and New Zealand. This service allows you to order goods up to 2 kg, with an estimated delivery time of 7–10 business days.

If your country is not listed above, you’re welcome to place an order through our store. For any doubts, contact us at contact@boardanddice.com.

Shipping costs are calculated automatically at checkout and are based on two key factors:

• The country your order is being delivered to

• The warehouse your order is shipped from (either Europe or the USA)

Our system will determine the most optimal and cost-effective rate for your order. All prices shown include applicable taxes (e.g., VAT for EU countries).

We aim to process your order as quickly as possible:

• In Europe: Orders are handed over to our logistics partner within 2 working days

• In the USA: Orders are handed over within 5 working days

• To Australia and New Zealand (via Global Express): Orders are handed over within 5 working days. Delivery time is approximately 7–10 business days for packages up to 2 kg

You’ll receive a shipping confirmation email once your order is dispatched. If you can’t find it in your inbox, take a look in your spam or promotions folder.

Once your order has been placed, you’ll get a confirmation email. As soon as your package is on its way, we’ll send another email with tracking details—if tracking is available for your shipment.

If you set up an account during checkout, you can also sign in at any time to view your order history and current status directly on your account page.

At the moment, we’re unable to merge separate orders into one shipment. To ensure timely delivery, we also recommend placing preorders and in-stock items in separate orders, as combining them may delay the entire shipment until all products are available.

Yes — you can return a product within 14 days of delivery as long as it’s unused and in its original condition. Just contact us at contact@boardanddice.com with your order number and let us know if you’d like a refund or replacement. For full details, please see our Returns & Refund Policy.

To start a return, simply email us at contact@boardanddice.com within 14 days of receiving your order. Make sure to include your order number and let us know whether you’d prefer a refund or a replacement. We’ll then send you the return instructions and the appropriate return address.

Once we receive and inspect the returned product, refunds are processed within 5–10 business days. The money will be sent to your original payment method — delays may depend on your bank or credit card provider. For more information, please refer to our Returns & Refund Policy.

No. Digital content — like PDF rulebooks or print-and-play files — is non-refundable once it has been delivered or downloaded.

We currently do not offer direct exchanges. If you ordered the wrong item or changed your mind, please follow our return process within 14 days of receiving your order. Once we receive your return, you can place a new order for the item you’d prefer.

We’re sorry to hear that! If your game arrived with visible damage, please contact us as soon as possible at contact@boardanddice.com. Please include your order number along with clear photos of the damage to help us evaluate the issue. If the damage affects gameplay components, we’ll send replacements at no charge. Please note that we do not replace boxes or inserts unless it’s a Deluxe edition.

Replacement parts are shipped from Poland via local post, and most packages do not include tracking. Depending on your location, delivery times are approximately:

• 1–3 weeks within Europe

• 2–12 weeks to North America

• 3–15 weeks to South America, Africa, and Asia

Once shipped, we’ll email you a confirmation — be sure to check your spam folder too.

No, creating an account is optional. You can shop as a guest, but having an account helps you track your orders and manage shipping details more easily.

At Board and Dice, we offer safe and convenient payment options. You can complete your purchase using a debit or credit card, with transactions securely processed through Stripe. We accept a wide range of major cards, such as Mastercard, Visa, American Express, China UnionPay, Discover, Diners Club, and JCB.

All transactions are processed over a secure SSL-encrypted connection, ensuring the safety of your personal and payment data. Once you complete your order, the payment will be authorized immediately. If your credit card cannot be authorized (for example, due to incorrect data or bank restrictions), your order will be automatically canceled.

At this time, we’re unable to accept PayPal or alternative payment methods. For information please visit our Shipping, Costs & Delivery page.

To apply a discount, simply enter your promo code in the appropriate field during the checkout process. Unless specifically stated, only one promotional code is allowed per purchase. Make sure the code is active and entered exactly as shown. Keep in mind that discount codes cannot be applied after the order has been completed.

If your order hasn’t shipped yet, please contact us as soon as possible at contact@boardanddice.com. While we can’t guarantee changes once the order enters processing, we’ll do our best to help. Please include your order number and any necessary details in your message for faster assistance.

Yes, all prices listed in the store include Value Added Tax (VAT) where applicable, based on your location and EU tax regulations. There are no hidden fees — the final price you see at checkout reflects all applicable charges.

Invoices are sent automatically to your email after completing your order. If you didn’t receive it, check your spam folder or contact us at contact@boardanddice.com.