THE RIGHT OF WITHDRAWAL FROM THE TERMS AND CONDITIONS APPLIES ONLY TO CITIZENS OF THE EUROPEAN UNION WHO ARE RESIDENTS OF CONTINENTAL EUROPE
1) INFORMATION ON EXECUTING THE RIGHT TO WITHDRAWAL FROM THE AGREEMENT
You have the right to withdraw from the agreement within 14 days without providing the grounds for your decision. The term for withdrawing from the agreement expires after 14 days from the day on which you took possession of the item or from the day on which a third person authorized by you, other than the carrier, took possession of said item.
To exercise your right to withdrawal, you need to inform us at Board and Dice Sp. z o.o., ul. Ryszarda Wagnera 34/14, 52-131 Wrocław, Poland about your decision with a clear statement (for example, a letter sent by post, fax or by e-mail). To comply with the deadline, it is enough that you send the information on exercising your right to withdraw before the end of the 14-days term.
In case of withdrawing from the online agreement, we will refund all the payments received from you, including delivery costs (except for additional costs, arising from your decision to choose delivery method other than the cheapest ordinary delivery type offered by us), immediately, and in all cases no later than within 14 days from the day on which we have received information on your decision to exercise your right to withdrawal from the agreement. The payment is refunded using the same payment method as used in the original transaction, unless you clearly agree to another solution – in no case will you incur any additional costs in relation to the refund.
We can postpone the refund until the item has been returned or until we have received proof of it having been posted back to us, depending which event takes place earlier. Please send back or hand over the item back to us as soon as possible, and in all cases no later than within 14 days from the day on which you informed us about your withdrawal from the agreement. To comply with this deadline you need to send the item back within 14 days.
You shall deliver the returning item(s) at your expense to Board and Dice Sp. z o.o., ul. Ryszarda Wagnera 34/14, 52-129 Wrocław, Poland. You shall bear only the direct costs of return the item(s). You are only liable for the decrease in the value of the item resulting from using it in a manner exceeding the actions necessary to determine the character, properties, and functionality of the item.
2) INFORMATION ON THE STATEMENT OF EXERCISING THE WARRANTY BY THE CONSUMER (COMPLAINTS)
We have a liability towards you for physical and legal defects of purchased items.
You have the right, if having detected a defect, to:
- submit a request for the price to be lowered;
- submit a statement of withdrawal from the agreement, but not if the defect is insignificant;
- request for the item to be replaced with a faultless one;
- request for the defect to be removed.
Within 14 days we will issue a decision in regard to your statement or request.
You are obliged to deliver the faulty item at our expense to Board and Dice Sp. z o.o., ul. Ryszarda Wagnera 34/14, 52-129 Wrocław, Poland. However, if delivering the item by you would be an excessive difficulty (e.g. due to the type of the item) you are obliged to make the item available to us at its location.
The costs of replacement or repair will be borne by us, except for the case where the faulty item has been installed. In such a case you are obliged to bear part of the cost which exceeds the price of the item. Alternatively, you have the right to request us to pay part of the uninstallation and reinstallation cost, up to the value of the price of the purchased item.
We are liable on the basis of the warranty if a physical defect is detected within two years from the time you took possession of the item; and if the subject is a used item, within one year from taking it into possession. Your entitlement is limited to one year, counting from the day of detecting the defect; however, it does not expire before two years from the time of taking possession by you, and if the subject is a used item, within one year from the time of taking possession by you. There is an exception: if the use-by date specified by us or the manufacturer expires after two years from the time of taking possession, we are liable on the basis of the warranty for physical defects in the item detected before the end of this term.
The liability for legal defects is substantially the same. The time for reporting the defect runs from the moment of finding out about the defect, and the limitation periods – from the formal decision, issued on the item affected by the legal defect, becoming binding.
The issue of warranty is extremely complex and we recommend that you familiarise yourself with the websites of UOKiK (Office of Competition and Consumer Protection) and consumer organizations which describe your entitlements precisely and vividly. Our outlet operates legally and respects the rights of consumers, so the legal information which you can find there will be applicable to any agreement concluded with us.
If you have any questions, please contact us at [email protected].